Returns and Refund Policy

Digital Products Return Policy

All digital products are deemed "used" after download or opening. This unfortunately means we have a strictly no refund policy in regards to dissatisfaction with the product. Please contact support@shelleydarlington.com to see how we can remedy any problems you may have with this.

Physical Products Return Policy

Shelley Darlington PTY Ltd reserves the right to modify or change product specifications as required in order to improve our product range and availability. This will only be done when we consider the alternate product to be of equal or better quality. We recommend that you immediately inspect any product upon delivery to ensure that you are completely satisfied with the product, including that the product is of acceptable quality and matches the description of the product. All products come with a 90-day warranty against breakage or manufacturing defect and a 30-day unconditional guarantee.

Requests for replacements of products must take place within 90 days from the original shipment date in order to receive a replacement. All products being returned must be returned in the condition received by you with all original packaging, accessories, and/or manuals. Returns received more than one year after the date of shipment will not be accepted and will be returned to sender.

Faulty Product

If you receive a product that is faulty at the time of delivery or faults within 90 days, other than by reason of fair wear and tear or misuse by you, please contact Shelley Darlington PTY Ltd directly to arrange the return of the original item and a replacement product (subject to availability). All returns must be authorized by Shelley Darlington PTY Ltd. Return costs of faulty products to be assessed will be at the expense of Shelley Darlington PTY Ltd. Faulty products must be returned in the condition received by you with all original packaging, accessories, and/or manuals.

Incorrectly Described Product

Shelley Darlington PTY Ltd tries its best to present the products accurately. Shelley Darlington PTY Ltd makes no warranty or representation that the information provided by our suppliers in relation to the product description is accurate, reliable, and complete.

If you receive a product that is incorrectly described, please contact Shelley Darlington PTY Ltd directly to arrange the return of the original item and a replacement product (subject to availability). All returns must be authorized by Shelley Darlington PTY Ltd. Return costs of incorrectly described products to be assessed will be at the expense of Shelley Darlington PTY Ltd. Incorrectly described products must be returned in the condition received by you with all original packaging, accessories, and/or manuals.

Change Of Mind — Refunds/Exchanges

Please choose carefully. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Should you have any questions regarding a particular product, please reach out at support@shelleydarlington.com.

Adjustment Of Order Information

All orders are considered final at the time of placement. Please check your details carefully before submitting your order. Should you need to make an adjustment to your order, please contact support@shelleydarlington.com immediately. Once an order is placed, there is no guarantee that it can be altered or changed in any way; however, we will endeavor to accommodate where possible. Please note contacting carriers directly is the responsibility of the customer.